Last updated: March 2026 | Effective for all transactions processed via Razorpay
1. Overview
This Refund & Cancellation Policy applies to all subscription plans, add-on purchases, and marketplace transactions made on the Dealpost platform (dealpost.co.in). Payments are processed securely through Razorpay. This policy complies with Reserve Bank of India (RBI) guidelines on refund processing timelines and the Information Technology Act, 2000.
By subscribing to Dealpost or purchasing any service on the platform, you agree to the terms outlined in this policy.
2. Free Trial
All new accounts receive a 7-day free trial with full platform access.
No payment information is required to start a trial.
You may cancel at any time during the trial period without being charged.
If you do not subscribe to a paid plan before the trial ends, your account will be downgraded to a limited free tier automatically. No charges will be applied.
3. Subscription Plans & Billing
Dealpost offers monthly and annual subscription plans billed in Indian Rupees (INR) or US Dollars (USD) depending on your billing region. All prices are exclusive of applicable taxes (GST for Indian customers).
3.1 Monthly Plans
Monthly subscriptions are billed at the start of each billing cycle and auto-renew unless cancelled.
3.2 Annual Plans
Annual subscriptions are billed as a single upfront payment for 12 months and auto-renew at the end of the term unless cancelled.
4. Cancellation Policy
4.1 How to Cancel
You may cancel your subscription at any time through one of the following methods:
Self-service: Navigate to Settings → Billing → Manage Subscription in your Dealpost vendor portal and click "Cancel Subscription".
Email: Send a cancellation request to hello@dealpost.co.in from the email address associated with your account.
Phone: Call +91 8015004952 during business hours (Mon–Fri, 10:00 AM – 6:00 PM IST).
4.2 Effect of Cancellation
Monthly plans: Your subscription remains active until the end of the current billing period. No further charges will be applied after cancellation.
Annual plans: Your subscription remains active until the end of the 12-month term. You are eligible for a pro-rata refund for the unused portion (see Section 5.2).
Upon cancellation, your screens will stop receiving content updates after the active period ends. Your data will be retained for 90 days, after which it may be permanently deleted.
5. Refund Eligibility
General principle: Dealpost provides refunds where the service has not been consumed or delivered. Refunds are evaluated on a case-by-case basis for fairness to both parties.
5.1 Eligible for Refund
Scenario
Refund Type
Duplicate payment (charged twice for the same period)
Full refund
System error resulting in incorrect charge amount
Difference refunded
Annual plan cancelled within 14 days of purchase (no screens activated)
Full refund
Annual plan cancelled after 14 days
Pro-rata refund for unused full months
Service outage exceeding SLA commitments (99.5% uptime)
Service credit or pro-rata refund
Charge after successful cancellation
Full refund of erroneous charge
5.2 Pro-Rata Refund Calculation (Annual Plans)
For annual plans cancelled after the 14-day cooling-off period:
Refund amount = (Months remaining in term ÷ 12) × Annual plan price
Only full unused months are counted. A partially used month is considered consumed and is not refundable. The refund is calculated on the base plan price, excluding any discounts or promotional credits applied at the time of purchase.
5.3 Not Eligible for Refund
Completed billing periods: Monthly charges for periods where the service was available and accessible.
Marketplace commission fees: Commissions earned by Dealpost on ad marketplace transactions (campaign placements, auction fees) are non-refundable once the transaction has been executed.
Consumed add-ons: Storage add-ons, bandwidth packs, or any usage-based charges that have already been consumed or provisioned.
Screen license activation fees: One-time activation charges for screen hardware provisioning, once the screen has been successfully paired.
Third-party integration fees: Charges for DSP connections, VNNOX controller integrations, or other third-party services that have been activated.
Voluntary account deletion: If you delete your account without first requesting a refund through the proper channels.
6. Refund Processing
6.1 Timeline
Payment Method
Refund Timeline
UPI (Google Pay, PhonePe, Paytm, etc.)
5–7 business days
Credit / Debit Card
7–10 business days
Net Banking
7–10 business days
Wallets (Razorpay-supported)
5–7 business days
International Cards (USD)
10–14 business days
Note: All refunds are credited back to the original payment method used at the time of purchase, processed through Razorpay's secure refund system. Dealpost does not issue refunds via cash, cheque, or alternative payment methods. Timelines above begin from the date of refund approval, not the date of request.
6.2 RBI Compliance
In accordance with the Reserve Bank of India's guidelines on processing of refunds:
All refund requests are acknowledged within 24 hours of receipt.
Refund approval or rejection decisions are communicated within 3 business days.
Approved refunds are initiated within 5 business days of approval.
If a refund is delayed beyond the stated timelines, customers may contact Razorpay directly or reach out to us for status updates.
7. How to Request a Refund
Email us at hello@dealpost.co.in with the subject line: "Refund Request — [Your Company Name]".
Include the following details:
Registered email address and company/vendor name
Razorpay payment ID or order ID (found in your payment confirmation email)
Amount and date of the transaction
Reason for the refund request
Our billing team will review your request and respond within 3 business days.
If approved, the refund will be processed as per the timelines in Section 6.1.
8. Dispute Resolution
If you are dissatisfied with the outcome of a refund request, you may escalate the matter through the following process:
Level 1 — Billing Team: Email hello@dealpost.co.in. Response within 3 business days.
Level 2 — Management Escalation: If unresolved at Level 1, request escalation to the Dealpost management team. Resolution within 7 business days.
Level 3 — External Mediation: If the dispute remains unresolved after 15 business days, either party may seek resolution through arbitration in accordance with the Arbitration and Conciliation Act, 1996. The jurisdiction shall be Bangalore, Karnataka, India.
For payment-specific disputes (unauthorized transactions, fraud), you may also raise a dispute directly with Razorpay through their support portal or with your issuing bank.
9. International Transactions (USD)
Refunds for international transactions are processed in the original currency (USD) to the original payment method.
Exchange rate fluctuations between the date of purchase and the date of refund are borne by the customer. Dealpost is not liable for differences in the refunded amount due to currency conversion.
International refunds may take 10–14 business days due to cross-border processing requirements.
10. Modifications to This Policy
Dealpost reserves the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the platform after changes constitutes acceptance of the revised policy. For material changes, we will notify active subscribers via email at least 15 days in advance.
11. Contact Us
For any questions regarding this policy, refund status, or billing inquiries: